Why Help Suck (2 of 2) · Amr Eldib 

Why Help Suck (2 of 2)

It doesn’t really matter why exactly help system has become inefficient (if it ever were efficient). That fact by itself is not that important unless we do something about it. If you’re developing software and you’re considering developing a help system for your product. Here are some Does and Don’ts that could help you.

All this is great (I’m sure you agree ;) ), but is it really what you want? Do you want your help system to be efficient enough that users can actually learn and solve their problems without contact your support line or attending your courses? Maybe it’s not, but that’s another story.


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